The e-commerce boom has shifted global customer expectations and market leaders like Amazon have shown how critical it is to prioritize the delivery experience. Businesses can stay competitive by using powerful delivery data insights, real-time performance reports and accurate delivery promises to differentiate with the best customer experience after checkout. In this session, we discuss how extensive carrier mapping and streamlining last mile, order and warehousing events will help businesses create better personalized delivery experiences for customers. We will leverage case studies of leading brands who have derived actionable insights from standardized delivery data to achieve a higher customer satisfaction.

We will start with a brief overview of recent and past tax changes on imports and then we will share data from a recent study of our over 50,000 active U.S. exporters using GlobalPost today. The study will provide insights on of our shipper habits to see what the real impacts of the import tax changes over the past few years. Aside from our data on shipper habits we will also share common shipper complaints and thoughts regarding how these changes will impact the future of U.S. exports.

This presentation will offer expert carrier contract negotiation advice that will reduce your shipping costs. Many changes are happening today with UPS, FedEx, DHL and TNT and the levels of complexity surrounding today’s contracts. Gain valuable insight to negotiate better transportation pricing contracts and manage carrier contract changes. Learn how you can achieve best-in-class pricing and reduce overall shipping costs by 15-25%. You will walk away from this informative session with a new perspective on how to negotiate with the carriers.

Sustainability is the most important theme of our generation, and parcel carriers and postal organizations are spending millions in their efforts to make the final mile more sustainable. But with the incredible growth in e-commerce over the past few years, those organizations are struggling to contain the impact e-commerce is having on greenhouse gas emissions. This presentation takes a look at one significantly overlooked ‘easy-win’ in the sustainability debate and challenges those moving our e-commerce packages to do more.

The ever growing need for first and last mile delivery has shippers looking to add sustainability as an important feature to draw more loyal and repeatable customers to their shopping experience. From the manufacturing of the products, to packaging, to the delivery to the frontdoor are all vecoming important things to consider for attraction and growing a customer base. There are many things to consider when shippers are looking for greener options to deliver beyond their customers expectations. Electric vehicles are not the only consideration. This presentation will cover all points including the debate of fleet vs gig driver network.

As retailers race to decarbonize their businesses and to facilitate the decarbonization of their entire value chains, packaging creates a unique conundrum. Consumers, by far the most significant stakeholder for any retailer, are concerned about the environmental impacts of packaging even though, from a retail sustainability perspective, packaging is not the most significant impact. Learn how retailers are addressing consumer concerns while keeping their eyes on the broader sustainability issues important to investors, scientists and governments around the world.

Roland Berger developed a full-fledged transformative decarbonization plan for one of the leading postal service providers for electrifying their entire vehicle fleet (14k+ vehicles). Phases of support included the selection of an appropriate BEV platform basis their usage requirements (considering market availability, vehicle performance, TCO evaluation, etc.), creation of a charging infrastructure plan, redesign of their vehicle procurement process and finally, design of their operational roll-out for the developed plan (scenario-based approach). As a part of the exercise, we also highlighted relevant non-fleet measures that can further support the client's overall emission reduction objectives.

Demand for global e-commerce is soaring as we order more online – from clothes to groceries – while expecting our deliveries to arrive faster than ever. Meanwhile, consumers increasingly want their packages to arrive at little cost to the environment. This explosive growth in online shopping is adding convenience to our lives but leading to a multitude of challenges for companies trying to keep pace with the demand, including dramatic increases in greenhouse gas emissions and congestion. This session will provide thought-provoking discussion on the trends shaping the future of e-commerce, and innovative solutions designed to tackle these challenges head-on.

Smart mailbox receptacles will control the security of your packages by bike, bot or drone. Free shipping days are behind us. The first wave of e-commerce was mostly about price, while the second wave is all about the customer experience. Eighty-four percent of a company’s existing customers state that they won’t return to the brand after one poor delivery experience. A negative order delivery experience will have an irreparable impact on your relationship with customers. Frustrated customers won’t consider shopping with you again. Today’s customers choose who to purchase from based on their overall experience.

From the beginning of the supply chain to last-mile logistics, autonomous systems can make the industry more sustainable, secure and efficient for businesses, employees and customers alike. With unprecedented +32% growth in e-commerce in 2020 largely due to the Covid-19 pandemic, the logistics industry is growing rapidly to keep up with demands. This talk will explore the broader impacts of electric vehicles (EVs), autonomous systems and smart infrastructure in the space to discuss how these technologies can make our lives simpler, safer and more connected.

The idea of the presentation is to focus on the FINAL part of the transportation chain, also known as the LAST MILE delivery portion; and show which factors impact the service levels and ultimately a customer’s experience, but also a business’ margins and overall costs.

Join Jason Murray, former 19-year Amazon veteran, as he demystifies the secrets of Amazon Prime’s biggest competitive edge: its last-mile fulfillment tech stack. Walk away with a plan to fight back as he arms you with the playbook to make your last-mile deliveries as fast and profitable as Prime.

Fleet automation is the next frontier for last-mile fleets. Automated roadworthiness checks and remedies, vehicle assignments with digital keys and self-securing vehicles when in service are all aspects of the digital transformation of last-mile delivery fleets.

What are the business, economic and safety impacts of autonomous deliveries for B2B and B2B2C companies? Lower delivery costs associated with electric vehicles coupled with unmanned vehicles have the potential to create enormous value to a company’s bottom line, but do the economics actually deliver? Are consumers accepting of this radical step forward, or will the reaction be “not in my neighborhood”? We will explore the quantitative and qualitative data gathered to date.

Driver safety is a top pain point for last-mile fleets. With challenges like driver retention, the global chip shortage and limited budgets, it's even harder to move the needle on top issues like driver safety. Working with some of the largest last-mile fleets in North America, LifeSaver Mobile will explain how it helps last-mile fleets overcome these challenges to improve driver safety.