Greg Lowell

Greg is a Managing Director in Deloitte’s Customer & Marketing practice, with 25+ years of experience working at the intersection of customer strategy, large network economics, and “last mile” connections. Greg has consulted to leading client organizations across a range of network-based industries: telecommunications, financial services, and Post/Parcel. Greg has worked with Posts on Customer, Channel, Product, and Pricing projects – including business strategy development, Go-to-Market plans, and Test & Learn in-market pilots. He also has extensive experience working with senior executives in Posts, Financial Services, and government on both the “art & science” elements of improving customer experience. Greg is based in Washington, DC. He received a BA Economics from Princeton University, an MBA from The Wharton School at the University of Pennsylvania, and executive education on Innovation Through Service Design at Savannah College of Art & Design (SCAD)

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Presentation

"Connecting the dots" – ensuring seamless delivery

The e-commerce supply chain depends upon a series of critical links that bind numerous interdependent transactions together. While the physical nature of goods transportation and delivery creates inevitable friction at each touchpoint, digital data transfer can and must become virtually seamless. This session will present innovative methods for mitigating in-transit misconnects through collaborative collection and sharing of transaction data amongst all parties, while providing full visibility of shipments from fulfillment to shipment to delivery and return. The presentation will illustrate how to ensure successful shipping by “connecting the dots.”